Terms of service

OVERVIEW

Welcome to RelaxPaw™! The terms "we", "us", and "our" refer to RelaxPaw. RelaxPaw operates this website, including all related information, tools, content, and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By visiting our site or purchasing something from us, you engage in our "Services" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including our Privacy Policy and Refund Policy. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

SECTION 1 - ONLINE STORE TERMS & ELIGIBILITY

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

To use our Services or purchase products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you submit is accurate, current, and complete.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - PRODUCTS & SERVICES

We have made every effort to display as accurately as possible the colors, features, and specifications of our products on the store. However, we cannot guarantee that your computer monitor or mobile display will depict colors with total accuracy.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction, and we may exercise this right on a case-by-case basis. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.

SECTION 3 - ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. When you place an order, you are making an offer to purchase. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. Purchases are strictly for personal or household use and not for commercial resale or export. Your purchases are subject to return or exchange in accordance with our Refund Policy.

SECTION 4 - PRICES & PAYMENT PROCESSING

Prices for our products are subject to change without notice. Unless otherwise stated, posted prices do not include applicable local sales taxes, customs duties, or expedited shipping charges where applicable.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are authorized to use the designated payment method, and (iii) charges incurred will be honored by your financial institution.

SECTION 5 - SHIPPING & RISK OF LOSS

All shipping and delivery timelines provided on the site or via order confirmations are estimates. We are not liable for transit delays caused by carriers, customs clearance, adverse weather, or circumstances beyond our reasonable control. For detailed terms regarding dispatch and tracking, please consult our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS

All content, designs, trademarks, text, graphics, logos, images, software, and intellectual property appearing on RelaxPaw™ are the property of RelaxPaw or its respective licensors and are protected by applicable intellectual property and copyright laws. You may not copy, reproduce, republish, distribute, or modify any content without our explicit prior written consent.

SECTION 7 - THIRD-PARTY LINKS & OPTIONAL TOOLS

Certain content, products, and services available via our Service may include materials or links to third-party services. We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

SECTION 8 - RELATIONSHIP WITH HOSTING PLATFORM

RelaxPaw is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you. Any purchase made through our store is made directly with RelaxPaw. Shopify shall not be liable for any claims, damages, or liabilities arising from or related to your transactions with us.

SECTION 9 - USER COMMENTS, FEEDBACK & SUBMISSIONS

If you send specific submissions, product reviews, or creative suggestions (collectively, "Feedback"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence or to pay compensation for any comments.

SECTION 10 - PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights or the rights of others; (d) to transmit malicious code, scrapers, automated harvesting tools, or viruses; (e) to collect or track the personal information of others without authorization; or (f) to interfere with the security features of the Service.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. EXCEPT AS EXPRESSLY STATED BY RELAXPAW, THE SERVICE AND ALL PRODUCTS DELIVERED TO YOU THROUGH THE SERVICE ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL RELAXPAW, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICE.

SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless RelaxPaw, our affiliates, partners, officers, directors, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 13 - SEVERABILITY & GOVERNING LAW

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed without affecting the validity and enforceability of any remaining provisions.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the applicable laws governing our business operations, without regard to conflict of law principles.