Shipping policy

Thank you for choosing RelaxPaw™. We are committed to delivering your pet wellness products quickly, safely, and transparently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are verified, quality-checked, and dispatched within 1 to 2 business days (Monday – Friday, excluding federal holidays).
  • As soon as your package leaves our fulfillment center, you will automatically receive an email confirmation containing your carrier tracking number.

2. Shipping Rates & Delivery Times (United States)

We provide tracked, insured shipping across all 50 US states. Our shipping rates are tiered based on your total order value:

Shipping Method Order Value Threshold Estimated Delivery Time Shipping Fee
Standard Insured Shipping Orders $0.00 – $49.99 7 – 12 Business Days $4.95 Flat Rate
Free Insured Shipping Orders $50.00 and up 7 – 12 Business Days FREE

*Total estimated delivery time = 1–2 days processing + 7–12 business days transit. Transit times may vary during peak holiday seasons or due to severe weather.

3. International Shipping

RelaxPaw currently ships internationally to Malta.

Malta:

  • Estimated Transit Time: 8 – 15 Business Days
  • Tracking: Fully tracked shipping
  • Shipping Fee: The applicable shipping fee will be calculated and displayed at checkout.

International transit times are estimates and may vary depending on carrier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address at checkout. Any applicable customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

4. Real-Time Order Tracking

Every shipment comes with an active tracking code. Please allow 24 to 48 hours after receiving your shipping confirmation for tracking data to populate in the carrier system.

You can track your delivery anytime via our Order Tracking Page or directly through the carrier's website using your tracking code.

5. Delivery Address Requirements

Please double-check your shipping address at checkout. Items containing rechargeable lithium batteries (such as the Pro-Dental Ultrasonic Tooth Cleaner) are shipped under expedited battery-safety handling and require a full physical street address (residential or commercial). We are unable to deliver these items to P.O. Box addresses.

6. Damaged or Lost Shipments

  • Damaged in Transit: If your item arrives damaged or broken, contact us within 48 hours of delivery at support@relaxpaw.com with your order number and photo/video evidence. We will send an immediate free replacement.
  • Missing Deliveries: If tracking shows "Delivered" but the parcel is missing, please check your porch, mailroom, and with neighbors first. If it remains unresolved after 48 hours, contact our support team to initiate a formal carrier trace.

7. Shipping Questions & Support

For questions regarding your shipment or delivery schedule, please reach out to our customer care team: